FAQs

I currently ship to New Zealand, Australia, Canada, the USA, UK, Singapore, and Taiwan. If your country is not included, please contact me to check if I can ship there before ordering. I cannot ship to the EU due to GPSR regulations.

Within New Zealand, shipping usually takes 1-2 business days but may take longer during busy periods. International shipping varies widely depending on the destination.

Yes! NZ Post now offers a DDP (delivered duty paid) option so I am able to ship to the USA again. Tariffs on orders for the USA will be collected at checkout.

Any applicable tariffs for countries excluding the USA will be the responsibility of the recipient.  

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our shipping partner's website.

Shipping costs vary by destination and order size. You can see the exact shipping cost at checkout before completing your purchase.

My primary material is polymer clay, but many of my pieces include other materials such as wood, metal, and ceramics to create realistic details.

No! My miniatures are not suitable for young children and are not intended for play. They're also not edible, no matter how much you'd like a tiny slice of cake.

I usually work in 1:12th scale (dollhouse scale), but occasionally I make pieces that are not to any specific scale, such as Christmas decorations.

Everything is handmade and I am one (chronically ill) person so I can't make as many miniatures as I would like. I try to update my shop about once a month and most pieces sell out within the first hour or two, so you really have to be there at the right time.

If you'd like to be notified about upcoming drops the best way is to follow the 'Shop Updates' link in my social media bios. 

No. I don't take commissions or pre-orders. It's entirely first in first served. 

I share short tutorials on my social media pages. One day I might create longer, more detailed tutorials, but I'm not ready for that yet!

I do not accept returns due to change of mind. However, if a product arrives damaged, please contact me with photos within two weeks of receiving the item, and I will do what I can to remedy the situation by repairing, refunding, or replacing.

Keep your miniatures in a dust-free environment and handle them gently. You can clean them with a soft, dry brush or cloth. Avoid water or cleaning products.

You can reach me through the contact form on my website or via social media.